Frequently asked questions

How often should I meditate or prime?


In short it is up to you. If possible, it is not a bad idea to try and meditate daily. When you develop a regular meditation practice, you will generally notice the most benefits. With consistency, your mindfulness skills will grow. That’s when you will start seeing more benefits and the transformation begins.
Research shows that some of the greatest benefits in meditation come from the consistency of the practice, rather than the duration of practice. In other words, it's more beneficial to meditate every day for shorter periods of time rather than once a week for a longer period. With consistency, mindfulness skills grow stronger and integrating mindfulness practices into daily life becomes more intuitive.
And just like any skill (play an instrument or speaking a new language) the more you practice, the better you get. Making meditation a habit is not hard but it does takes time. If you would like help remembering to practice, try setting a reminder for yourself.




How to purchase a subscription


Subscriptions can be purchased through Apple iTunes or the Google Play store
Purchasing Monthly Subscription Through iTunes (iOS)
1. Your free halo trail will begin after you press the “Join 14-day free tail now” button at the end of the questionnaire section on the results screen
2. Once the free trial is over you will be automatically subscribed to the monthly subscription package. In order to avoid subscription, you will need to cancel your trail before its end date.
3. If you would like to purchase a subscription before the end of your trail period or if you would like to upgrade the type of subscription that you have then you can do this with in the “settings” section of the application. Just follow the onscreen directions within: settings – Manage subscriptions
4. To cancel your subscription please visit your iTunes account. Within the subscriptions area of your iTunes account you should see the halo subscription listed with an option to cancel. If you have any trouble canceling or locating this spot in settings, please follow the instructions found here: http://support.apple.com/kb/ht4098




Purchasing Monthly Subscription Through Google Play (Android)


1. Your free halo trail will begin after you press the “Join 14-day free tail now” button at the end of the questionnaire section on the results screen
2. Once the free trial is over you will be automatically subscribed to the monthly subscription package. In order to avoid subscription, you will need to cancel your trail before its end date.
3. If you would like to purchase a subscription before the end of your trail period or if you would like to upgrade the type of subscription that you have then you can do this with in the “settings” section of the application. Just follow the onscreen directions within: settings – Manage subscriptions
4. To cancel your subscription navigate to your Google Play subscription settings. Once there, you should see the halo subscription listed with an option to cancel. If you have any trouble canceling or locating this spot in settings, please follow the instructions found here: https://support.google.com/googleplay/answer/7018481




Checking subscription status and recurring charges


You can access your subscription information through the "Manage Subscription" page in your halo app. To find this page in the app, tap the 'setting' button in the bottom right corner of your home screen. Next, tap "Manage Subscription" to view details about your subscription status.
If you signed up through iTunes:
You can check the status of your trial or subscription through the iTunes account settings on your device. Please see these instructions for canceling through your mobile device Settings:
On your iPhone or iPad, open Settings
Select iTunes & App Store
Tap your Apple ID at the top of the screen and then tap View Apple ID. Sign in if requested to do so
This brings you to an Account Settings page, where you can select the Subscriptions option and view your Halo subscription.
Once there, you should see the Halo subscription listed. If the trial or subscription has been canceled, you will see the expiration date listed. If it has not been cancelled yet, you'll see the renewal date, along with the price you'll be charged at and a "Cancel Subscription" button.
If you signed up through Google Play:
You can check the status of your subscription through the Google Play account on your device. Please see these steps for canceling through your mobile device:
Open the Google Play store app.
Tap the hamburger icon in the upper right-hand corner.
Tap 'Subscriptions'
Tap your Halo subscription - if you do not see Halo listed here, then you have not activated a Halo subscription or free trial.
If it has been canceled, you will see the expiration date listed. If it has not been cancelled yet, you'll see the renewal date, along with the price you'll be charged at and an option to cancel.
Can I cancel a free trial or subscription through the halo website? No. all trails and subscriptions have to be canceled through your iTunes account or through your google play account. On your iPhone or iPad, open Settings
Select iTunes & App Store
Tap your Apple ID at the top of the screen and then tap View Apple ID. Sign in if requested to do so
This brings you to an Account Settings page, where you can select the Subscriptions option and view your Halo subscription.
Once there, you should see the Halo subscription listed. If the trial or subscription has been canceled, you will see the expiration date listed. If it has not been cancelled yet, you'll see the renewal date, along with the price you'll be charged at and a "Cancel Subscription" button.
If you signed up through Google Play:
You can check the status of your subscription through the Google Play account on your device. Please see these steps for canceling through your mobile device:
Open the Google Play store app.
Tap the hamburger icon in the upper right-hand corner.
Tap 'Subscriptions'
Tap your Halo subscription - if you do not see Halo listed here, then you have not activated a Halo subscription or free trial.
If it has been canceled, you will see the expiration date listed. If it has not been cancelled yet, you'll see the renewal date, along with the price you'll be charged at and an option to cancel. Can I upgrade my monthly subscription to a 6 month or 12-month subscription? You can switch your subscription from monthly to 6 month or 12 months by upgrading your current subscription
You can access your device's subscription settings through the halo app "Manage Subscription" page. Please tap the "Settings" button in the bottom right hand corner of your home screen. In Settings, please tap "Manage Subscription" and on the page you can follow the instructions to upgrade your subscription. I have a subscription but everything is locked and I can't access it! The first thing to do is make sure you are signed in to your halo account and that your halo app is the latest version If you are already logged in, log out and hard-quit the app, then re-open it and log back in.
If you purchased your subscription via iTunes in the app:
Log into your halo account
Tap the "Settings" button in the bottom right corner
Tap "Restore Purchase" to sync your iTunes receipt with your halo account.
If you purchased your subscription via Google Play in the app, check that you can see the subscription listed under your subscriptions in the Google Play Store app. Then go back to the halo app and tap a locked session. This should automatically sync your receipt. If not, you will see a purchase screen instead - please contact us if this happens so we can help you sync your subscription.
If you’re still locked out, (this will be live chat support) or use the button at the top right of the Help Center to submit a request, and include a copy of your receipt as an attachment. If you have any trouble with that form, you can also email us directly at [email protected]




What meditation and priming techniques does halo use?


Halo uses both techniques for meditation and for priming. Our meditation sessions are based on mindfulness principles with a focus on self-awareness and relaxation. Our priming techniques focus on self-improvement where each session or course has a specific goal in mind.
Most of our sessions start the basics of mindfulness. Mindfulness is the practice of paying attention to our thoughts, emotions, and experiences in the present moment. Our primers then introduce specific practices that are designed to help focus on specific topics. These practices help to develop awareness and tools to deal with stress and other goals one might want to achieve
We also provide meditations for sleep. These guided instructions help to let go of the busy mind, relax your body, and help you drift off into a good night’s rest.
Mindfulness is a lifelong pursuit, and it can be helpful to learn from different perspectives along your path. We offer a variety of different styles from different teachers. It is important to note that all of our teachings are universal and non-religious.




Does halo offer refunds?


iTunes App Store: Apple handles all billing for in-app purchases made on iOS devices. Customers who subscribed to halo through iTunes will need to reach out to Apple directly with any refund requests. They are typically able to honor all refund requests within 30 days of the purchase date (but it's at their discretion). You can contact iTunes Customer Support directly at https://getsupport.apple.com/.
Google Play Store: With purchases made through Google Play Store, we are usually able to accommodate refund requests made within 14 days of your purchase for subscription purchase of 6 months and 12-month subscriptions.
Full Terms & Conditions for halo subscription purchases can be found (please link to halo terms of business)





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